Answers to Frequently Asked OB/GYN Questions

What are Highland OB/GYN’s daily office hours?

Our office hours are Monday through Thursday, 8:00am to 5:00pm and Friday 8:00am to 12:00pm. We close for lunch daily from 12:00pm to 1:00pm.

Why do you need to see my insurance card at every visit?

We must view your insurance card at each visit to ensure that all information is the same as what we have in our system.

Do I need to bring in my old medical records? How do I send them?

Your prior records can be helpful, especially if the doctor’s medical decision-making will be based upon information contained in your medical history. You can contact your previous doctor’s office before your visit with us and have the records sent to our office. You can also complete a form at your visit with us and we will fax it to the other office for release of the records (you will need to provide their fax number).

Why do you recommend that I arrive 15-20 minutes before my scheduled appointment time?

Arriving early allows you time to complete any necessary paperwork and gives our receptionists time to process your chart and any changes to your information. We strive to keep your wait time to a minimum and this makes it easier to keep our schedules running on time to better accommodate our patients.

What should I do for a prescription refill?

It’s easiest to request prescriptions and refills during your office visit. You can also call the nurse voicemail box (please speak slowly and clearly). You’ll need to leave the following information:

  • Your complete name, including the spelling of your last name
  • Your date of birth
  • The name of the medication, its strength and dosage
  • Your pharmacy name and telephone number
  • Your daytime telephone number
  • Any allergies you have to medications

Please remember that in certain situations, good medical care requires a patient examination before a prescription is issued.

Time-saving tip: Minimize frustration by calling your pharmacy ahead of time to make sure the prescription is ready for you to pick up!

What should I do to obtain test results?

While most tests are routine for medical staff, to a patient, they may seem anything but routine. We understand how nerve-racking it can be to wait for results. For your privacy and convenience, be assured that if the situation warrants, we will call you to discuss your test results. Please keep in mind that it can take up to 14 days for us to get the results of your pap spear.

How do I get a copy of my medical records from your office?

Highland OB/GYN Clinic will not release any information contained in your medical record to anyone without your written consent. If you need to contact our medical records staff, please call our Fayetteville, NC office.

Where can I get a copy of your privacy practices?

Our privacy practices are available in the office.

What medications may I take during my pregnancy?

You may take the following medications without calling us first. However, please contact us if the medications do not begin to help after a few days, or if you seem to be getting worse.

Cold or sinus:
  • Sudafed throughout pregnancy
  • Actifed after the first 12 weeks of pregnancy and breastfeeding is well established
  • Plain Tylenol (1 or 2) may be taken for minor symptoms (Try not to take more than what is needed. We suggest only a dose in the morning and one in the evening)
  • Robitussin (plain) as directed through the day
  • Robitussin DM at night
Sore throat:
  • Chloraseptic spray
  • Throat lozenges
  • Plain Tylenol
  • Metamucil
  • Citrucel
  • Fibercon
  • Plenty of water
  • Kaopectate, as directed
  • Clear fluids for 24 hours, then BRAT diet (bananas, rice, applesauce and toast)
  • Imodium AD (1 – 2 doses only – if diarrhea doesn’t resolve after second dose of Imodium or after 24 hours, please call us)
  • Mylanta, as directed
  • Vitamin B6 – 25mg to 50 mg every 12 hours
  • Dry toast, crackers, ginger ale and/or small, frequent meals of food that appeal to you
  • Doxylamine  – 12.5 – 25 mg/ twice a day   (may cause drowsiness)
  • Mylanta
  • Tums
  • Rolaids
  • Alka Mints, as directed
  • Zantac  (over the counter)
  • Preparation H
  • Anusol
  • Tucks

Plain Tylenol (acetaminophen) may be taken for mild headaches and/or minor aches and pains. DO NOT take Aspirin, Advil, Motrin or Ibuprofen. Be sure that if any other health care provider prescribes medication for you, he/she is aware that you are pregnant.